Privacy policy

Last updated: March 1, 2025

This Privacy Policy describes how Purna Collections (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from purnacollections.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, improve or enhance the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including details you provide when contacting us for support.

Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services (e.g., Shopify).
• Our payment processors, who collect payment information (bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
• Third-party services that provide us with information for marketing, advertising, or analytics purposes, or when you interact with our Site, open or click on emails we send you, or interact with our advertisements.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See the section "Third-Party Websites and Links" for more information.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services in order to fulfill our contract with you, including to process payments, fulfill orders, manage shipping, and facilitate returns and exchanges.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text, or postal mail, and displaying advertisements for products or services on our Site and elsewhere.

Security and Fraud Prevention: We use your personal information to detect and prevent fraudulent or illegal activity and ensure the safety and integrity of the Services.

Communicating with You and Service Improvement: We use your information to provide customer support, respond to inquiries, and improve the functionality and services we offer.

Cookies

We use cookies on our Site to enhance and personalize your user experience. For detailed information about the Cookies we use, please refer to Shopify’s Cookies Policy.

Most browsers automatically accept cookies by default, but you can configure your browser to reject cookies. Please be aware that doing so may negatively impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, such as:

• With vendors or third-party service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, shipping).
• With business and marketing partners for joint marketing efforts and to advertise products or services to you.
• To comply with legal obligations, such as responding to subpoenas or court orders, and enforcing our terms of service.
• In the event of a business transaction (e.g., merger, acquisition, or bankruptcy).

Third-Party Websites and Links

Our Site may contain links to third-party websites that are not controlled by us. If you follow a link to a third-party site, we encourage you to review their privacy policies, as we are not responsible for their content or privacy practices.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided personal information, you may contact us to request that the information be deleted.

Security and Retention of Your Information

We take appropriate security measures to protect your personal information; however, no data transmission method or storage is completely secure. We recommend you avoid sharing sensitive information via insecure methods.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You also have the right to withdraw consent where applicable.

You can exercise these rights by contacting us using the information provided below.

International Users

Since we are registered in India and provide services worldwide, please note that your personal information may be transferred to, stored, and processed in countries outside of your country of residence. This may include transfers to countries that do not have the same data protection laws as your country. We will take necessary measures to ensure that your data is treated securely in accordance with applicable laws.

If your data is transferred outside of the European Economic Area (EEA), we will use recognized safeguards such as the European Commission’s Standard Contractual Clauses to protect your data.

Contact

If you have any questions or concerns about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: hello@purnacollections.com
Phone: +91 7733972830